Returns & Refunds

Our returns process runs through eBay so you're protected by the eBay Money Back Guarantee in addition to the terms below.

1. Return window

You may return most items within 30 days of delivery. The window begins on the date the carrier marks the parcel as delivered. Requests opened after 30 days are handled case by case, but we cannot guarantee acceptance outside the window.

2. Condition of returned items

To receive a full refund, returned items must arrive in the same condition in which they were shipped:

• Unworn, unused, and free of new damage, scratches, alteration, resizing, or cleaning.
• Includes all original tags, boxes, pouches, certificates, and documentation sent with the order.
• Packed with equivalent protective materials to prevent transit damage on the return trip.

Items that arrive with new damage, missing components, or evidence of wear may be refused, restocked, or refunded at a reduced amount at our discretion.

3. How to open a return

1. Sign in to eBay and open your Purchase History.
2. Locate the order and choose Return this item.
3. Select a reason and add photos where relevant (required for damage or "not as described" cases).
4. We respond within one business day with a prepaid return label or return instructions.

If you cannot open a return through eBay for any reason, message us or use our contact form and we'll open it on your behalf.

4. Who pays return shipping

• Change of mind / doesn't fit / no longer wanted: the buyer pays return shipping.
• Not as described, arrived damaged, wrong item, or missing parts: we pay return shipping and provide a prepaid label.

5. Refunds

• Refunds are issued to your original payment method within 2 business days of receiving the returned item and confirming its condition.
• Your bank or card issuer may take an additional 3–10 business days to post the refund.
• Original shipping charges are refunded only when the return is our fault (misdescribed, damaged, or wrong item).
• eBay-collected duties, taxes, and international brokerage fees are refunded by eBay according to their program rules.

6. Exchanges

Because almost every piece we sell is one-of-a-kind, we cannot offer true exchanges. If you'd like a different item, please return the original for a refund and place a new order for the piece you want.

7. Non-returnable items

• Pierced earrings and other body-jewelry items, for hygiene reasons.
• Items clearly marked "Final Sale" in the listing title or description.
• Items that have been altered, resized, engraved, polished, or otherwise modified after delivery.
• Custom bundles or estate lots sold as-is where noted in the listing.

These exclusions do not apply if the item is not as described — in that case standard "not as described" return terms and eBay Money Back Guarantee protections apply.

8. Defective, damaged, or misdescribed items

Contact us within 3 days of delivery. Include photos of the item and packaging so we can document the issue for the carrier if needed. We will:

• Provide a prepaid return label and full refund on receipt of the return, or
• Offer a partial refund if you prefer to keep the item as-is, or
• Locate a comparable replacement where possible.

9. Return address

Please do not ship returns to any address printed on the outer parcel or found online. Always use the return address issued by eBay or supplied by us in the return message. Unauthorized returns may be refused or delayed.

10. Buyer's remorse on high-value orders

Returns of jewelry or collectibles valued over $500 must be sent back with the same insurance and signature-confirmation level used for outbound shipping. Return shipping insurance is the buyer's responsibility on change-of-mind returns.

11. Questions

If any part of this policy is unclear or you'd like help before purchasing, please reach out — we'd rather answer questions up front than process a return.

12. Extended holiday return window

Items purchased as gifts between November 1 and December 24 may be returned through January 31 of the following year, provided all other conditions in this policy are met. Please mention "holiday gift return" when opening the return so we can flag it correctly.

13. International returns

• Orders shipped through eBay International Shipping or the Global Shipping Program follow those programs' return rules and refund timing.
• Direct international orders (where eligible) require the buyer to arrange and pay for return shipping and any applicable duties or brokerage on the return leg.
• We recommend a tracked and insured return service; we cannot refund items that never arrive back.

14. Refund methods and partial refunds

Refunds are issued to the payment method used at checkout. If the original method is no longer available (expired card, closed account), your bank typically forwards the refund to the replacement account — reach out to your bank first, then contact us if further action is needed. Partial refunds may be offered when a returned item shows minor new wear, is missing a small accessory, or where you request to keep an item that was slightly misdescribed rather than returning it.

15. Restocking

We do not charge a general restocking fee. On change-of-mind returns of items valued over $1,000, we may deduct up to 10% from the refund to cover secure repackaging, re-listing photography, and insurance already spent on the original shipment. This is disclosed in the listing when it applies.

16. Chargebacks and payment disputes

Please contact us or open an eBay case before filing a chargeback with your bank. Chargebacks bypass the eBay Money Back Guarantee, extend resolution time, and prevent us from arranging the return efficiently. We are almost always able to resolve issues faster and more fully through eBay's process.

17. Buyer's checklist before opening a return

• Compare the listing photos and description to the item in front of you.
• Check inside all packaging, tissue, and boxes — small pieces are sometimes tucked in for protection.
• Photograph any damage or discrepancy immediately, ideally with the packaging.
• Contact us with the order number and photos; most concerns are resolved within one message.